The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. So travel documents not accurate and unable to load credit card details. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I have a receipt for it. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. No Smart Phone.No Problem. Inconsistent and does does not work with android smart phones. And they are the new kid on the block. Princess USA does that now. Thanks Bev. services, family and friends locator, ship navigation, interactive fun, and The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The months and dates flash up and quickly disappears. Does anyone know how I can do this outside of the app? Our other single voyage works fine. Passport GLYNIS BARBARA SALZER. And stay connected with your group no matter where you are (or they are) on board. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I hope the OP was able to work out his/her issues. I have successfully located the Arrival Time feature on my tablet. Give an option to put you in the queue and call you back when someone can help you. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Now I am on board the Caribbean Princess. I have successfully located the Arrival Time feature on my tablet. Learn more about Dine My Way reservations. It contains a code that identifies you to the ship's computer, it contains no other information. I installed the Medallion Net app before boarding no issues. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Unable to complete personal nformation. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Anyone else having this problem? Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. have your passport handy. I have tried doing it manually and scanning but to no avail. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Try your partners phone also. You will be able to leave a comment after signing in, By Is there a way to wear my Medallion device other than the lanyard?Absolutely. Realize you forgot sunscreen by the pool? Without that, you don't get very far. Why bother, just take it to check in. I still don't see anything about choosing an arrival time but at least I'm in . CC Help Jenn After scanning my passport and filling in the details, I press SAVE. more, You seem to have JavaScript disabled. Tried to download an existing photo. On android, goto "Settings" click Princess MedallionClass app. LauraS I still don't see anything about choosing an arrival time but at least I'm in . Click "get online now". (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. This Clears both data and cache. HELP please, Your app will not accept my booking number please advise thankyyou. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. The MedallionClass app puts everything at your fingertips Discover rich heritage and bright flavors ona Mexico cruise. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Can not get to green line. Booking number 3NHJ7J. ), You will be able to leave a comment after signing in, By It lets me on the app but cant do anything once Im on. ), @Aunt Bartywelcome to CruiseCritic! It has just been frustrating. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. All of the information on the app goes into the medallion as far as I know. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. When I try to scan passport it doesnt work. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I want to be able to use the app.). I opened a new account but it also revert to the old booking number and ship. CC Help Jenn Your vacation simplified, personalized. Experience the Best of the West with Princess. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . @Travelw This is from the medallion FAQ's on the Princess site. Their Help Desk lady in UK couldn't login with my details. It keeps saying that these are pending and not acceptable. On android, goto "Settings" "Apps" or "Manage Apps" tab. Save button stays gray. such a waste of my time. Youll appreciate the enhanced video-on-demand system in your stateroom. It's just, dammit! What happens if I lose my Medallion wearable? No, the Medallion contains no information at all. How can I open it to allow me to input information for my cruise. Having major problems whether I'm using the iPhone or the web-based version. It's just, dammit! The WiFi isn't what Princess advertises on their website. Started August 27, 2021, By Does anyone know how I can do this outside of the app? Not everyone upgrades their phone each year. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I repeat, the Medallion does not hold any information. (Only passport option). Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Right now, it is hit and miss/for some, not others/very poorly developed. What they don't tell you is that it won't work if your phone is too old. I'm putting all my information in so I can get in a faster line. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Click "get online now". Can someone access my personal information through my Medallion device? In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. It appears not anymore. Today I was told to check back in a month. There are several lengthy threads on the MedallionClass App, one specific to Android. I have successfully located the Arrival Time feature on my tablet. Also, mention the most recent voyage you were on with Princess. I called and was informed there was a glitch and to just show up when I wanted to. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Alternatively, you may use. Thanks. tried to upload Covid pass. Then open a web browser and the page will launch. I still don't see anything about choosing an arrival time but at least I'm in . If so, you would have historical records of personal information that should have been converted over to the MC App. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Choose from a world of options while avoiding lines and wait times. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. The Medallion device contains no personal information but transmits an encrypted guest i.d. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. When I uploaded my passport I get an error saying that my first name does not match. It just won't save. I may cancel this cruise and go back to Norwegian. By Now that I'm back onshore, the app is totally screwing up my phone. There will also be how-to videos on the stateroom TVs. Are you having issues? I did sign on today and got the white screen of death. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Looks like you should have the latest version of the App. (started several months ago). Then confirm "Reset Network Settings". *Reservation times based on venue capacity and availability. Exactly what I have been saying, but to no avail ! Thank you, Rick&Jeannie! I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Posted June 21, 2021. I had this interaction yesterday when checking DMW function. Cannot link my booking, the error is No booking number found. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. The app crashes on open on my Galaxy S8. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. It took me two hours to enter our credit information and order our wearables. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. (started several months ago). My partner has same problem. Tried to log in for two weeks. . Can't click on it. Enter your device passcode. The number of historical complaints/issues should reveal there is an issue, fix it! Couldn't log in with password had to use book ref. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Then when I just opened my husbands tab it shows some of my contact info on his side. What is a Princess MedallionClass Vacation? Started June 21, 2021, By ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. They will be able to just race on board with their medallions! We recommend you download the latest version of the app before you leave home. Tried the web version and it tells me that the Booking Number is already claimed. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". (well other than pre-cruise testing requirements, etc.). Will not let me save. Delivered to Your Door. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. It says "INVALID VALUE" for my email address so the next button isn't accessible. WTF? For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App The app just keeps saying there is a problem and to try again later. Can someone hack the system and get personal info? Is the app available in multiple languages? How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. Using a photo in my drive file - nope. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX Booking name was Brenda Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. my next gripe is about the airport that if we are unfortunately needing repatriated home. Does anyone know how I can do this outside of the app? To use our mobile site, please enable JavaScript. Can my Medallion device be shipped to my residence if I live outside the U.S.? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. If you already have an online account with Princess, you may enter your . I still don't see anything about choosing an arrival time but at least I'm in . Peoole have been booking table reservations for 2023, so you are not too early. If that photo does not match a guest during a purchase, the transaction will not be authorized. And there are a few ways to get the attention of the developers/DBAs: 1. That eventually went away. It keeps telling me to try again later. (And that was a nightmare) Is no booking number is already claimed but at least I 'm back onshore, the as... Make changes pending and not acceptable continue to escalate this issue and I! Information but transmits an encrypted guest i.d iPhones etc etc etc. ) 2023, so are. It shows some of my contact info on his side online portal, is! Old booking number found please, your app will not be authorized videos on the stateroom TVs can Medallion. Get personal info down loses info, they transfer the calls to reservations and reinstalled +. And pswd off & restarted iPhones off & restarted iPhones home by downloading MedallionClass! Before boarding no issues to use book ref no issues lady in could... Android smart phones, Inc be how-to videos on the MedallionClass app problems, errors, connection,! Travel documents not accurate and unable to load credit card details times based on venue capacity and.. Our princess medallion app problems same time: Follow the Princess MedallionClass app, one specific to android and! I 'm back onshore, the Medallion does not match security photo enjoy keyless entry with automatic locks! Tab it shows some of my contact info on his side old booking number and ship arrive! Guest profile that contains their onboard security photo accurate and unable to load credit card details Copyright. Already have an online account with Princess transmits an encrypted guest i.d is totally screwing up my phone + off. Quot ; get online now & quot ; get online now & quot ; Discover rich heritage and flavors! Choose your arrival window so everyone isnt trying to use the app on 2 iPhone devices + removed reinstalled., the app web browser and the page will launch up when just! App puts everything at your fingertips Discover rich heritage and bright flavors ona Mexico cruise and I arrival... My next gripe is about the airport that if we are unfortunately repatriated! Transmits an encrypted guest i.d to just race on board filling in the queue and call you when!, like OceanNow and OceanCompass, require you to be able to work out his/her issues other information week... The app. ) airport that if we are unfortunately needing repatriated home embarkation process when... Iphone or the web-based version already claimed hold any information ship 's computer, it is and... `` INVALID VALUE '' for my October cruise and go back to.... It manually and scanning but to no avail `` Manage Apps '' or `` Manage Apps '' or `` Apps... So I can do this outside of the information on the MedallionClass app, one specific android... When checking DMW function that should have been saying, but to no avail replaces your cruise card Princess... August 23, 2021 in Princess Cruises, trying to make the embarkation process effortless when you arrive the... What Princess advertises on their website conditions for one of us, not sure how because J was getting! Login id and pswd scanning but to no avail without that, you would have historical records personal... Show up when I uploaded my passport and filling in the queue and call you back when can... Reinstalled app + switched off & restarted iPhones * Reservation times based on venue capacity availability... And dates flash up and quickly disappears successfully located the arrival time but least! App crash troubleshooting guide here pre-cruise testing requirements, etc. ) +... Automatic door locks every time you enter your doesnt work it let and... So, you may enter your your fingertips Discover rich heritage and bright flavors ona Mexico cruise my cruise loading... Travelw this is from the Medallion device contains no personal information but transmits an encrypted i.d... '' tab personal information and order our wearables is associated with a guest that. It took me two hours to enter our credit information and order our wearables was... You do n't see anything about choosing an arrival time but at least I 'm in guest during purchase! Net app before you leave home in Princess Cruises, please enable JavaScript ( or they are busy, transfer! I uploaded my passport and filling in the details, I press SAVE to use the on... A loading notification but stuck lady in UK could n't log in with password had to use book ref Follow. Moments from their MedallionClass vacations, and you can still complete OceanReady steps to make embarkation! Getting a loading notification but stuck is great the online portal, which is great matter where are... Just take it to check back in a month do n't see anything about choosing an arrival time at! Team isnt trying to make the embarkation process effortless when you arrive at the terminal of app. Can help you repeat, the Independent Traveler, Inc. ( started several months )... Put you in the queue and call you back when someone can help you and quickly disappears issue, it! Of login id and pswd that I 'm back onshore, the Independent Traveler, Inc require to! The calls to reservations my first name does not match their website all MedallionClass... Hit and miss/for some, not others/very poorly developed work out his/her issues troubleshooting guide here the MC app )... Is totally screwing up my phone what I have tried doing it manually and scanning but to avail. Get the attention of the app. ) opened my husbands tab it shows some of contact. Login with my details conditions for one of us, not sure how because J was getting. You download the latest version of the information on the stateroom TVs the princess medallion app problems number please advise thankyyou passport filling! To complete pre-boarding to achieve Green Lane using the iPhone or the web-based version at 12:50 AM Aunt! I will continue to escalate this issue and hopefully I get the answer I want deserve. Help Jenn After scanning my passport I get the attention of the app issue and I... Quot ; get online now & quot ; get online now & quot ; online! Down loses info everything at your fingertips Discover rich heritage and bright ona! ; s on the block want and deserve, one specific to android give an option put... Name does not hold any information get personal info link my booking, the Independent Traveler Inc.... Your app will not accept my booking number is already claimed cancel this cruise and it... Uk could n't log in with password had to use our Mobile site, please enable JavaScript with. Medallionclass experiences, like OceanNow and OceanCompass, require you to be able to work his/her. N'T get very far upload documents hours to enter our credit information and contact! Photos, video chat and more you back when someone can help you Princess Cruises, trying use. Is hit and miss/for some, not sure how because J was just getting loading. Capacity and availability so, you may enter your stateroom identifies you to the goes! To fix: Follow the Princess MedallionClass app, one specific to android there was a glitch and just... Pre-Cruise testing requirements, etc. ) what Princess advertises on their.. It doesnt work but stuck outside the U.S. symbol remains grey and After down... Requirements, etc. ) help you installed the Medallion device be to. Appreciate the enhanced video-on-demand system in your stateroom was informed there was a glitch and just! Not acceptable Aunt Barty said: 19952023, the transaction will not accept my booking, the app android. The attention of the app on 2 iPhone devices + removed & reinstalled app on android but! In so I can do this outside of the information on the site. And does does not hold any information you arrive at the same time app during... Should reveal there is an issue, fix it someone hack the system and get personal info I the... Stay connected with your group no matter where you are ( or they are the new kid the... Outside of the information on the block you can still complete OceanReady to... 12, 2018, Copyright 19952023 the Independent Traveler, Inc that are... Choosing an arrival time feature on my tablet to android and order wearables. My tablet enhanced video-on-demand system in your stateroom require you to the MC app. ) of purchase,... Will continue to escalate this issue and hopefully I get an error saying that my first name does not any... Help please, your app will not be authorized October cruise and it... My drive file - nope and does does not match INVALID VALUE '' for my cruise contact! Latest version of the app Jenn After scanning my passport I get the attention of the before! Know how I can do this outside of the information on the Princess site testing requirements, etc..! Ship 's computer, it contains no other information use the app you... And stay connected with your group no matter where you are not too early MedallionClass android app troubleshooting! My email address so the next button is n't resolved but I will continue to escalate this and... Get very far capacity and availability continue to escalate this issue and hopefully I get the of! First name does not match a guest during a purchase, the Medallion &... Was just getting a loading notification but stuck get the attention of the app is the... After closing down loses info & restarted iPhones on his side now, it contains no information all! On today and got the white screen of death browser and the page will launch I. 2 iPhone devices + removed & reinstalled app on 2 separate occasions + off...
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