roto rooter bbb complaintsroto rooter bbb complaints

Some research on my part has indicated to me that mine is not an isolated case. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Enjoy reading our tips and recommendations. The neighbor sent us an invoice from another company putting the toilet in. BBB Business Profiles are subject to change at any time. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Offered $75 off which is more than the coupon offered online. . He quoted $750, and the other plumber charged $229. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. As we talked about we would discount your original bill from the replacement cost. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Unsubscribe easily. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. This does not address the thousands of dollars that should be reimbursed. But is it better to hire one company over another when a customer needs one of the best home repair services? . The inconvenience of having no kitchen sink for a month also should not be overlooked. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Back in the day Roto Rooter charged by the hour. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I'll update when I'm done screwing them over. These noises literally shook the house. Roto-Rooter needs to reimburse the full amount. on a house I recently purchased. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I still don't know what the cause is or if he is coming back. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Provide the man with the refund. This comment was posted by a verified customer. I was having a problem with sewer line back ups at the above property. Mr. Rooter was founded in 1970 and began franchising in 1972. Not worth the price! 1. Over priced. I asked the cost on the toilet flange and he priced that at $750. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Scheduled several plumbling appointments - no one came to my home. Well, 2pm came & went. the job undone. Tristian charged the customer $905 for his time. We also offer financing options. Desired outcome: ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Again, nothing but excuses. The time is currently 10pm local time. Stay away! On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Total Rip Off do not use this company you will be upset. FAQ. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. This needs to be stopped. Service address: 35720 Hazelwood, Westland Michigan He was struggling to get the snake down the pipe at turns. There are multiple factors to consider when choosing a plumbing service. Submit a complaint and get your issue resolved. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. The stains would not fade. I have gotten the Invoice #91926 on 12-10-2022. Their investigation involved creating a hole and opening my ceiling. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Not true! I signed the invoice without being able to read it because he said something was wrong with the ipad. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Terrible company that doesn't stand behind it's work. So, he cabled again under the original service warranty. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. To date no additional water damage has occurred. This complaint was posted by a verified customer. The toilet was clogged the first day and not cleared by the first technician. Discover why Roto-Rooter is the preferred plumbing company in the nation. Because of that, we were glued by the phone. What a rip off and I'll never use them again. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. The second Rotor-rooter technician left. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. I highly recommend Roto-Rooter. Water was visible in the opening, the threaded cap was six to eight inches away. Wow, if you dont like your job quit. Ive learned my lesson. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. But since he stopped payment on credit charge nothing can be done at this time. It's now 9pm. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. They really care a lot about their customers' needs. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Parts and supplies: $725+ This review was chosen algorithmically as the most valued customer feedback. Charged me $750 plus $49 tax! Finally the other tech shows and says he needs to snake the sewer drain. No customer service and they over charge for minimal they do! Customer Reviews are not used in the calculation of BBB Rating. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. I want a refund of $2,964.91 for the services I did not need. We called for a snake job only. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Maybe, but sometimes you have to pay more for quality. Repair Code 2203 - Attempt to cable from cleanout in basement. We can fix your plumbing problem and clean up your water damage. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They cleared up my drain issue and leak. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. This tool was recommended by the company over the phone. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. I called yesterday on 22 February and made an appointment for the following morning of 23 February. For your reference, reasons for rejection are included below. Desired outcome: He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. kichen sink can't be used because down under the sink water is leaking. Its location on this page may change next time you visit. The local serviceman resolved my issue. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Better Business Bureau: The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. This company needs to stop this practice immediately. They tried to solve the problem by snaking the line but couldn't get it unclogged. Backed Up Sewer Line / Unethical Practices!!! Shell fix it, unless the Roto Rooter you used was a franchise. Dissatisfied. The plumber that came out told me their rate was $440.00 an hour. We use dedicated people and clever technology to safeguard our platform. They would not discuss pricing on the phone. Be the first one to find this review helpful. He said someone would be out shortly to do a probe. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. If you cannot be there that day dont make the appointment. This past Was he a plumber or a plumber technician? He asked how old the house was and the condition of pipes. Hello, Do yourselves a favor and use someone else. They sent a text saying that we were confirmed. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Well guide you through the process. For more information about reviews on ConsumerAffairs.com please visit our Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. After 2 mo. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. "Hello ****, this is Ted at Roto Rooter. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. I work from home and this disrupted my entire day with a due date the next day. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Again, no call, no show. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. He gave a price to provide a water mitigation service. Additionally, I said that we refused water remediation. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A link has directed you to this review. We appreciate your feedback and are very sorry our service did not satisfy your expectations. I had a bad leak and needed someone same day. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. So I tend to believe each word in his statement. Claim your profile to access Trustpilots free business tools and connect with customers. Our Drain tech used the proper equipment when he was on site as well. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Copyright 2022 Consumers Unified LLC. I was yelled at by the employee when I stated this was unfair. An $800 estimation is too far from the $200 final cost. Tech arrived on time was very friendly. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. As we talked about. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. She gave me her phone number but then didn't answer when I called, so I left a message. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. In the end, Roto-Rooter never reimbursed our neighbor in full. Plumbing, unclogg toilet, lied about findings, over billed. $2,694.91 refund for unneeded and overpriced services. When the technician left that day, the fuse was still blown and the equipment was still not running. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. We are being reasonable. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. But we have taken the responsibility and paid for the toilet that was broken. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. They told us they would be able to fix it this afternoon. Unsubscribe at any time. Three times & cancel you as a business is not run like that. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Very nice and awesome people. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Business response. One near the middle and one near the pipe end where it dropped into the larger drain. ***** ******* ******. No call, they never showed up. [protected] Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. If old pipes are subject to cracking when snaking they should have not snaked it. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. August 10, 2022, I called rooter rooter 3-days ago. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. So then finally on 1/25 I reached out to Veronica on my own. There was very little clean up and it was done. I'm sending a bill for my lost wages for the day. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DEFINITELY WILL BE REPORTING THEM TO THE STATE. 3. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Regards, When I brought up the fact that the price they charged him was excessive they gave me the run-around. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. customer was refunded $150 for the drain cleaning. We also ensure all reviews are published without moderation. Water guy convinces me and my insurance to file a claim and he leaves. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200.

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