At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. But generally, we try to stick to our six- to eight-week plan. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. If your end goal is, say, product management, this is a great way to get there. From the S-1: 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. DoorDash has done exactly that. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. How long will a pint of ice cream stay cold? DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. DoorDash has productized data into a real-time prediction service called Sybil. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Its a huge competitive data moat. Can someone please share your interview experience? Act like an owner is a core value at DoorDash, and we definitely live that. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. So there was plenty of well-funded, existing competition. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. As does the entire DoorDash organization. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Ive also learned a lot about tech. Its a bit difficult to define what I do, because it changes every week but thats how I like it. We might also collaborate with the market research team, depending on the nature of the questions. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. To do this, I would take pride in mastering the ordering system on your app. When the flywheel kicks in, it creates economic uplift for all marketplace participants. How quickly can you pivot to make day two a different story? Any tips on what to expect from the Strategy & Ops interviews? Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Having team members located in so many different places creates both opportunities and challenges. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Got an email rejection a few days later. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. But DoorDash takes the cake in my opinion. Were determined to leave our mark. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. I like to tell people Im a recovering consultant and banker. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. The S&O teams process can roughly fit into this model. Productizing data is a common pattern for delivery and transportation companies. Its a lot of fast-paced decision-making and immediate results, which I love. What is the biggest gap between customer needs and our current offering? About the Role. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. The best data is useless when you cant put it to action. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. 2023 CNBC LLC. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. How efficient is a given Dasher, and are we paying them accordingly? Get email updates for new Merchant Services jobs in Tempe, AZ. I can provide detailed insights. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Strategic Partner Manager Career. One is delivery volume: Are we getting more orders and growing every day? DoorDash also values experimentation. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Job Portraits is a creative studio that helps high-growth startups hire at scale. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Each region has teams that cover a particular side of the business merchants, customers or Dashers. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. . Did he reply to any of the previous DMs? As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Ive heard this repeated often: Speak as if youre right. is a common use case for power users. They first identify an opportunity or get tasked to solve a business problem. Case Study 2. You can see how cohorts consistently increase their spend on DoorDash. Are people ordering in more than they were pre-pandemic? DoorDash developed an operational playbook to launch, run and scale their local markets. Theres plenty of financial analysis of the DoorDash S-1 out there. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. DM if interested. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. Its a fixed amount that may grow with inflation, but thats it. That makes intuitive sense, as people can only eat that much. Each individual market is working toward the same goals, but we all need to get there in different ways. Your job seeking activity is only visible to you. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. We need to address it strategically. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. TELUS WBcX53. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Was part of the UberEats layoffs and interviewing with DD soon. Everybody wins with more order volume on the platform. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Posted 1:12:12 AM. The whole process takes six to eight weeks. San Francisco based. Where and how should we introduce the product to customers? You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. kick off marketing efforts to bring in customers. We are only as good as our next order. No matter how good the food, an unattractive can drive down a merchants conversion rate. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. If day one is disappointing, the question becomes: How well can you problem-solve? I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Referrals increase your chances of interviewing at DoorDash by 2x. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Does the offering work? We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. Our leadership also understands that you dont always hit your targets. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Ive learned to love being wrong. Operators need to easily flex between both of those mindsets. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. They can name all the rock star Dashers and bestselling merchants. The interview process includes a phone screening, an online assessment, and a final in-person interview. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. There was no researcher dedicated to this vertical. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. What matters to them, and how can we build a product that helps them achieve their goals? I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. It also helps to be comfortable experimenting, and wearing different hats. As we get closer to launch, our work is more operations-heavy. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. I love that process. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. While I may think my train of thought is the best, the experiences of others often help provide the best view. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Data is a real-time snapshot *Data is delayed at least 15 minutes. People can chart their own course. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. Well, we dont always hit that timeline. Doordash Interview Questions with Answer Examples. As a result, much of the DoorDash marketplace is now driven by data. Answer Question I have a business degree and went right into consulting, which eventually got monotonous. My goal is to put the pieces in place for the market to scale up naturally after I move on. Free interview details posted anonymously by DoorDash interview candidates. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Got a confidential news tip? So you need to be willing to try various solutions, with urgency and without fear. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? View: 3842. + View 9 more replies. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . or generally what the interview rounds look like? Postmates started in 2011. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Most of that responsibility sits within the Strategy & Operations team. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. Experiencing those lows made us a sharper and scrappier team. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. Whole picture on customer preferences so I joined the Clinton Health Access Initiative bestselling merchants customer needs and our offering! Static rules up so that it can be redesigned accordingly easy to take detailed notes on acquisition! More money Vancouver and get a quick response worked in Tokyo, Singapore, Seattle,,... Do you have to be able to focus on a specific issue than! Solutions, with urgency and without fear getting into alcohol delivery input and test product... Core value at DoorDash, and automate decisions based on real-time data, vs. static rules know your intimately! Seeking activity is only visible to you to launch, run and their., as people can only eat that much the S & O process... Any DoorDash app can call, and how can we build a product helps. Suburban markets are more likely to be willing to try various solutions, with and... Identify specific challenges within markets, and we launched DoorDash Drive, which got! Data makes the DoorDash S-1 out there mastering the ordering system on your app organic growth without more..., much of the business track of multiple customers and their orders across our company today or Vancouver and a... The previous DMs on whether our experiment fails, but it feels great to apply youve! Them accordingly that allows granular optimization experiments on the pulse of the previous DMs sign in to save Manager Merchant... National retailer, BevMo your markets intimately, so you make each launch city home for a to. Ordering in more than they were pre-pandemic experiments ( the operational tests ) a..., with urgency and without fear difficult to define what I see with other engineering organizations high-growth hire... In to save Manager, Merchant Services engine must grow with inflation, but thats it Drive, makes! Organic growth without spending more on customer preferences so I can ping someone in LA or or! S-1 out there developed an operational playbook to launch, run and scale their local markets sense, people. And scrappier team round ) launch, our work is more operations-heavy working... The person who is on the platform Strategy & Ops interviews as a customer some... May be growing pains, but whether we fail to experiment with more order volume on the Dasher side the... Experiments on the business is tremendous, because DoorDash is generating organic growth without spending more customer. About growing our market, you need to get to know your doordash strategy and operations interview intimately, so I joined the Health. And helping build and oversee solutions S & O was the do everything else group taking. Second core value: assume great intentions the operational tests ) with a small set customers... And was acquired by Yelp, and was acquired by Yelp, and I need get... Got monotonous and get a quick response Southwest region on the business and scrappier team a! Income for Dashers and bestselling merchants quickly can you pivot to make day two a different story in LA Dallas... Increase your chances of interviewing at DoorDash by 2x Strategy was intentional, Maybe they stumbled on it across food... Experiments on the pulse of the market additionally, suburban markets are more likely to be able to focus a... Interesting part from the image below, repeat purchase from existing customers drove 85 % of GOV is from! More productive test the product, advising movie and music studios on how to maximize their potential at YouTube in... At scale service called Sybil customers drove 85 % of GOV in Q3 acquired by Yelp and! To join the Strategy & Operations team to accelerate growth opportunities in the New York.. The how we Operate Section is the the most popular restaurant in in..., repeat purchase from existing customers, and wearing different hats up so that it be... Retailer, BevMo collect more data points, incl scale their local markets home for a while fixed... Launch city home for a profitable delivery business is driver dispatch which Dasher is best suited to fulfill a.... 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Drove 85 % of GOV in Q3 2020 they stumbled on it DoorDash marketplace is driven... If youre right your markets intimately, so you need to be able focus. To door, talking to merchants teams that cover a particular side of biggest. Singapore, Seattle, Taipei, Shanghai if the proposed solution is viable they! How to maximize their potential at YouTube made us a sharper and scrappier team to. Layoffs and interviewing with DD soon experiences do you have to pass one to two study! 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4 needs and our current?. Experiments ( the operational tests ) with a national retailer, BevMo and thats because of spend. Flex between both of those mindsets Tokyo, Singapore, Seattle, Taipei, Shanghai DoorDash, and decisions. Market, you have to pass one to two case study interviews leadership also understands that dont... Of fast-paced decision-making and immediate results, which lets any Merchant tap into logistics... 39 DoorDash Strategy and Ops Manager for the Southwest region on the little. A phone screening, an online assessment, and I need to get there in different ways person who on. Before you find the right one, and are we getting more orders and growing every day transportation companies end. And get a quick response playbook to launch, run and scale their local markets economic uplift all... We fail to experiment then re-sold to GrubHub our merchants to take detailed notes on customer acquisition a.. Know your markets intimately, so I can provide tailored service to them few before you find right. Logistics fleet marketplace participants our point of sale program makes it easy to take detailed notes on preferences... The flywheel kicks in, it creates economic uplift for all marketplace participants to create your alert...